Theme: “Where the Rubber Hits the Road”

ALL TIMES IN EST

Thursday, April 22, 2021

8:30 AM

Welcome Address

Joel Baker

President and CEO,
MSA Research

8:45 AM

InsurTech: Where We Are and Where We Are Going

Leading participants in InsurTech in Canada and around the world will discuss the evolution and growth of InsurTech from the perspectives of a Canadian life and health insurer with global operations, a Canadian start-up in InsurTech and a global insurance accelerator that fosters innovation in the insurance sector. Learn what these participants are doing in InsurTech in Canada and around the globe. Consider what is happening in disruptive InsurTech technologies and collaboration. Be inspired by their thoughts on opportunities and the future of InsurTech. Hear their insights for start-ups looking for funding.

Moderator

Nancy Carroll

Partner, Head, National Insurance and Reinsurance Practices,
McCarthy Tétrault LLP

Panelist

Ian Jeffrey

Co-Founder and CEO,
Breathe Life

Panelist

Peggy Klingel

Director, Startup Engagement,
Allstate Insurance

Panelist

James Vogtle

Global Chief Client Centricity
& Innovation Officer,
Manulife

9:45 AM

Break/Private Meeting Time

10:00 AM

Facilitating Innovation Through Principles-Based Regulation - A Conversation

Join Tim Bzowey and Jordan Solway as they discuss FSRA’s shift to principles-based regulation, what it means for the future of innovation in insurance, and how the FSRA team is creating a regulatory environment that will make it easier to do business in Ontario and facilitate consumer choice. Tim and Jordan will also break down FSRA’s early achievements and what’s ahead in FSRA’s pursuit of regulatory excellence.

Moderator

Parna Sabet-Stephenson

Partner,
Gowling WLG

Panelist

Tim Bzowey

EVP, Auto/Insurance Products,
Financial Services Regulatory
Authority of Ontario

Panelist

Jordan Solway

EVP, Legal and Enforcement,
Financial Services Regulatory Authority of Ontario

10:30 AM

Break/Private Meeting Time

10:45 AM

Deconstructing Key Issues Across the Ecosystem

Led by several facilitators, this interactive session is an opportunity for delegates to deconstruct one of four challenges facing the insurtech community and collaborate for solutions that will ultimately provide greater communal success. Each of the four groups will work with a set of facilitators and conclude with brief presentations from each group back to the room.
10:45-11:00 - Introduction
11:00-11:45 - Breakouts (Capital, Startups, Incumbent & Regulatory/Gov)
11:45-12:15 - Presentations

Facilitator - Capital

Jan Arp

Founding Managing Partner,
Holt Accelerator

Facilitator - Capital

Maor Amar

Managing Partner,
Impression Ventures

Facilitator - Startups

Aly Dhalla

CEO and Co-Founder,
Finaeo

Facilitator - Startups

Roland Chan

Founder & CEO,
FindBob

Facilitator - Regulatory/Gov

Tim Bzowey

EVP, Auto/Insurance Products,
Financial Services Regulatory
Authority of Ontario

Facilitator - Regulatory/Gov

Jordan Solway

EVP, Legal and Enforcement,
Financial Services Regulatory Authority of Ontario

Facilitator - Incumbent

Blake Hill

Vice President, Insurance
Business Development,
dacadoo

Facilitator - Incumbent

Louise Morsi

Vice President, Enterprise
Data, Finance,
Economical Insurance

12:15 PM

Break/Private Meeting Time

1:15 PM

Augmented Intelligence and AI: Moving to a New Age Working with Technology

While we are still quite far from applications of ‘autonomous intelligence’ in the market, where machines can make complex human-like decisions and execute on them without intervention, there has been significant evolution beyond the use of ‘assisted intelligence’ in the form of task-based automation and simple chatbots. One thing is clear - we have now entered what is called the “Age of With,” where organizations are harnessing the power of augmenting – not replacing - human intelligence to identify unique advantages through the application of analytics and AI to enhance human productivity and ingenuity. Think humans with machines, data with actions, actuaries with data science. The results of these investments are insights that become smartly automated, insights that become action-oriented, and relevant information getting into the right hands at the right moment. This is what we mean when we talk about augmented intelligence. Join Mukul Ahuja, Partner and FSI Leader, Omnia AI at Deloitte, as he moderates a thought-provoking panel discussion with industry leaders across P&C, L&H and insurtech(s) exploring the emergent view in the “Age of With”.

Moderator

Mukul Ahuja

Partner, Strategy & Artificial Intelligence, Financial Services & Insurance Leader,
Omnia AI at Deloitte

Panelist

Clément Brunet

VP, Business Intelligence and
Chief Data and Analytics Officer,
The Co-operators

Panelist

Abhay Raman

Chief Security Officer,
Sun Life Financial

Panelist

Jane Wang

CEO,
Optimity

2:00 PM

Break/Private Meeting Time

2:30 PM

Wolf Pack Startup Pitch Competition

Qualifying Life/Health and P&C insurtechs perfect their pitch and take on InsurTech North’s Wolf Pack in this year’s pitch competition. The Wolf Pack will put the startups through their paces and draw out the best. See which startup shows they are strong enough to run with the pack, and maybe even lead the industry forward!

Pack Leader

Keegan Iles

Partner, National Insurance
Consulting Leader,
PwC

Wolf

Stephen Goldstein

VP, Client EXperience Lead,
RGAX

Wolf

Danielle Graham

Venture Partner,
ArchAngel Network of Funds

Wolf

Laviva Mazhar

Investment Associate,
Luge Capital

Wolf

Daniel Sinclair

VP, Corporate Development,
Co-Head, Co-operators
Corporate Venture Fund

4:00 PM

Private Meeting Time

Friday, April 23, 2021

8:00 AM

Private Meeting Time

8:30 AM

Key Touchpoints in the Customer Journey

Key touchpoints in a customer journey are critical moments when a customer interacts with parts of your business and its offerings e.g. your product, service or brand. This can occur before, during and after the experience of a product or service. The touchpoints in the journey include those directly managed by your organization as well as those influenced outside the organization. Find out more on industry leaders’ innovative approaches and solutions to deliver enriched customer experience at these precious moments on the customer journey map.

Moderator

Alice Keung

Most Recently Chief
Transformation Officer,
Economical Insurance

Panelist

Marcus Lepkowski

AVP, Digital Solutions,
Sonnet Insurance

Panelist

Patrick Viau

Chief Client Officer,
Breathe Life

Panelist

Cong-Rong Xie

VP, Technology for
Individual Customer
& Advisor Network,
Canada Life

9:15 AM

Break/Private Meeting Time

9:30 AM

Concurrent A: Claims, The 800 Pound Gorilla - Ripe for Tech

As anyone involved in the P&C sector knows, the claim function is the proverbial 800lb gorilla given its outsized impact on the overall performance of carriers. As distribution through digital platforms continues to heat up, a strong claim experience will be key in driving customer value and inspiring brand loyalty. Efficiencies in the claim function can also improve the overall performance of insurance companies. Our esteemed panel will discuss the current claims tech landscape, innovations that are here and those that are on the horizon for the auto, homeowner and commercial sectors of the market.

Moderator

Laviva Mazhar

Investment Associate,
Luge Capital

Panelist

Hans Reidl

SVP, Claims,
Economical Insurance

Panelist

Kevin Reilley

CEO,
Westhill Global

Panelist

Deb Zawisza

Vice President of Research
and Consulting,
Novarica

9:30 AM

Concurrent B: Connected Health - It's More Than Steps

One bright spot in 2020 was the coming together of many individuals to support others in times of need, including corporations evolving to include a “We Care” element of support for both employees and customers. At the same time, the adoption of digital tools to support health and wellbeing accelerated into the mainstream. These changes are here to stay and, when combined, create an opportunity for corporations to step forward with a “We Care” strategy that goes beyond PR statements. Connected Health is the opportunity to bring holistic health and wellbeing solutions to your customers and employees in an individualized and personalized way. Connected Health is much more than steps, physical activity, and health questionnaires! To learn more about the Connect Health strategy, a truly holistic approach to health & wellbeing, and delivering on the “We Care” promise, hear from leading experts from an Insurer, Reinsurer, and Technology provider.

Moderator

Blake Hill

Vice President, Insurance
Business Development,
dacadoo

Panelist

Baltej Gill

AVP, Member Experience,
Foresters Financial

Panelist

Kelvyn Young

Global Head, Life & Health Partnerships,
Swiss Re

10:15 AM

Break/Private Meeting Time

10:45 AM

Concurrent A: Are You Ready for Open Banking?

Open Banking is quickly moving ahead in Canada in a uniquely Canadian hybrid model where regulators will set the rules and industry will implement what is needed. If you aren't familiar with Open Banking and not sure why it's a topic at this event, it's a global movement that is implemented in the UK, Europe, Australia, Brazil and the US, and is predicted to be coming to Canada in the next 12 months. It will require banks to share financial data, that a consumer or small business requests to be shared, with an accredited third party. That could be an InsurTech, FinTech or a software company or tech giant. The insurance market in Canada should see this as a major opportunity for growth and product innovation, and an indication of what is coming to your industry when it shifts beyond banking, to all areas of finance. This session will discuss how innovators could start thinking about those opportunities.

Moderator

Sue Britton

CEO and Founder,
FinTech Growth Syndicate

Panelist

Steven Boms

Executive Director,
Financial Data and Technology
Association (FDATA)

Panelist

Anna Foat

Director, Global Digital
Transformation Officer,
Sun Life Financial

Panelist

Danish Yusuf

CEO and Founder,
Zensurance

10:45 AM

Concurrent B: Insuring the Future of Mobility

As ridesharing, carsharing, and autonomous vehicles increasingly replace traditional models of automotive transportation, insurers must rethink their role in the mobility ecosystem and their relationship to drivers, owners, and vehicles. Join us for a practical exploration of the customer behaviours, products, channels and stakeholders shaping the new mobility ecosystem and its implications for the insurance industry.

Moderator

Ryan Spinner

Head of Mobility,
Liberty Mutual Canada

Panelist

Katie DeGraaf

Global Head of Products
and Telematics, OnStar Insurance,
General Motors

Panelist

Sabina Martin

Senior Manager, Product,
GEOTAB

Panelist

Fernand Vartanian

General Counsel,
Onlia

11:30 AM

Break/Private Meeting Time

11:45 AM

Update from The Digital Insurer

Join Hugh Terry, founder of The Digital Insurer, for an update from his unique perspective. Topics he will touch on include:
- Trends accelerating digital transformation
- TDI’s InsurTech Directory and Maps and analysis
- Demand and need to accelerate digital culture and reskill using L&D on digital insurance

Speaker

Hugh Terry

Founder,
The Digital Insurer

12:05 PM

A Candid Conversation on Co-Creation - How to Win By Working Together

Co-creation is at the centre of innovation. To succeed, incumbents and startups will have to partner with each other to solve problems faster and at scale more than they could individually. While tons of opportunity exists and the collaborations can be fruitful, the journey to partnership can be full of pitfalls, fears and unknowns. In this session, we will start with a "skit" that showcases a typical interaction between a large company and startup, followed by a fireside chat between Apollo Insurance (the startup) and Berkley Canada (the incumbent) to discuss their real-life successful partnership and how others can learn from both their wins and challenges.

Co-Moderator

Aly Dhalla

CEO and Co-Founder,
Finaeo

Co-Moderator

Stephen Goldstein

VP, Client EXperience Lead,
RGAX

Panelist

Jeff McCann

Founder & CEO,
Apollo Insurance

Panelist

Alexandra Spence

AVP, Distribution,
Berkley Canada

12:35 PM

Closing Remarks

Joel Baker

President and CEO,
MSA Research

12:45 PM

Private Meeting Time

5:00 PM

InsurTech North concludes

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